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FAQ Block(Style -1)
Can you customise your products?
Yes, we offer customisation in terms of colour and size for most of our products. For more details, please contact us via WhatsApp at +91 XXXXX XXXXX.
What should I do if I face any issue with my order?
We apologise for the inconvenience. Please call us at +91 XXXXX XXXXX or email care@nimbarjaipur.com. You may also connect with us via live chat on our website for quick assistance.
How do you handle sold-out or pre-order items?
Sold-out products are generally removed from our website. Pre-order items typically take 25–30 days for delivery.
How will I know if my order is placed successfully?
You will receive both an email confirmation and a WhatsApp message once your order has been placed.
How can I track my order?
Once your order is dispatched, we will share a tracking number with you via email. You can use it to check the status on our courier partner’s website.
Can I cancel my order?
Cash on Delivery orders can be cancelled within 24 hours of placing them. For prepaid orders, you can request a return after receiving the product by contacting our WhatsApp helpline.
What is your return policy?
Items can be returned in their original condition with tags intact. We offer a store credit that can be used anytime within 3 months from the date of issue.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro debit/credit cards, Net Banking, and Cash on Delivery (COD) for eligible orders.
What are your international shipping charges?
Shipping costs vary depending on product weight and dimensions. For more details, please visit our Shipping Policy page.
How long do I have to initiate a return or exchange?
Please notify us within 7 days of receiving the product. Store credits issued can be used both online and in-store within 3 months.
Can I return an item in-store instead of shipping it back?
Yes. Please email care@nimbarjaipur.com to confirm and bring the item along with its original packaging and price tags to the nearest Nimbar Jaipur store.
What if I receive a wrong or damaged product?
If you receive the wrong size, design, or a damaged product, kindly email care@nimbarjaipur.com with a photograph. We will arrange for an exchange at no extra cost.
How can I contact customer care?
Email care@nimbarjaipur.com or call +91 XXXXX XXXXX between Monday–Saturday, 11 am–8 pm IST.
Do you ship internationally?
Yes, we ship worldwide except to countries restricted by trade policies.