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In case of a return or exchange:

  • Products must be returned in their original condition, unused, with all tags intact.

  • The return shipping cost (INR 200/-) will be borne by the customer.

  • Return or exchange requests must be raised within 7 days of receiving the product.

  • For exchanges, we issue store credit that can be redeemed anytime within 3 months from the date of issuance.

  • Once the returned goods are processed, store credit will be issued for the product value minus shipping charges.

  • Discounted products are generally not eligible for return or exchange.

  • Pre-order products are non-returnable and non-exchangeable.

Eligible for Return

You may return any unused item in new condition, or any item that arrives damaged.
Exceptions: Accessories, customized styles, pre-order products, and stitched blouses are not eligible for return or exchange.

Important Notes:

  1. Any returned product that does not meet the above conditions will not be accepted and will be returned to you at your cost. No refund or store credit will be issued in such cases.

  2. Purchases made from third-party stores or websites (other than Nimbar Jaipur) must be returned directly through that retailer.

  3. Since most of our products are handmade by local artisans, slight variations in design are part of the charm and uniqueness. Clearance or sale products may have minor defects.

How to Return

  • Submit a request via our Return/Exchange Form.

  • For assistance, call or WhatsApp us at +919929983663

  • You can also visit your nearest Nimbar Jaipur store within 7 days of receiving your order to process a return/exchange.

Credit Note

  • All eligible returns from our website will receive store credit (excluding shipping charges).

  • Store credit will be issued via email/SMS within 7 working days after we receive and inspect the returned product.

How to Use the Credit Note

  • Apply the credit note code at checkout in the "Coupon Code" field and click "Apply".

  • The discount will be reflected immediately in your total amount.

  • If you face any issues while using the credit note, contact our customer care team at +919929983663.